Cancellation Policy and Cancellation Form (EU. Union Only)

Cancellation Policy and Cancellation Form (only in the European Union)

The right of withdrawal of the customer (only EU)

You have the right to notify the seller that you want to renounce the purchase, and this without having to pay a fine or to provide any justification, and this within 14 calendar days starting the day after delivery of the goods. The return costs have to be paid by the customer.

Consumers are entitled to the right of withdrawal according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:

 

A. Cancellation Policy

Right of withdrawal

You shall have a period of fourteen days to withdraw from this contract, without giving any reasons.

The withdrawal period is fourteen days from the day you or a third party (other than the carrier) designated by you took possession of the last goods.

In order to exercise your right of withdrawal, you need to inform us (Raf Herbots, Attenhovenstraat 1 – 3806 Velm, België, Tel : +32 475 246 589, E-mail: raf.herbots@telenet.be) by means of a clear statement (e.g. mailed letter or e-mail) of your decision to withdraw from this contract. You may use the enclosed cancellation form template, which is optional.

In order to observe the withdrawal period, it is sufficient to send out the notice of withdrawal before the expiration of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we need to refund all your payments, including shipping costs (with the exception of additional costs for other delivery methods than our offered standard delivery) immediately and at the latest within fourteen days from the day we have received your notice of withdrawal from the contract. We will use the same payment method for the refund that you have used for the original transaction, unless we agree otherwise. In no case are there any fees associated with this refund. We may refuse a refund until we have received the returned goods or until you provided proof that you have returned the goods, whichever occurs first.

You need to return the goods immediately and at the latest within fourteen days from the day you have informed us about the withdrawal from this contract. You are in observance of the withdrawal period as long as you send out the goods before the fourteen days are expired.

You are responsible for the shipping costs of the returned goods.

You need to compensate for a possible loss in value of the goods only in the case this loss of value can be traced back to unnecessary handling and examination on your part.

Exemption or premature expiration of cancellation policy

There is no right of withdrawal for contracts that include not prefabricated but customised or personalised goods specifically selected and ordered by the consumer.

The right of withdrawal does not apply for consumers who, at the time of the conclusion of the contract, do not belong to a member state of the European Union and whose sole residency and delivery address is outside of the European Union at the time of the conclusion of the contract.

B. Cancellation Form

 

If you would like to withdraw from the contract, please fill out this form and send it to:

Raf Herbots, Attenhovenstraat 1 – 3806 Velm, België

Tel: +32 (0)475 246 589

E-mail: raf.herbots@telenet.be